ANTIK IPTV SOLUTIONS

HUDEHTECH is the integrator and distributor of ANTIK Hospitality Technology in Nigeria.

Our IPTV Solution enables centralized management of TV entertainment system using packet-switched infrastructure of the internet protocol (IP) to deliver high quality content, both live and on-demand, instead of using coax cable. The IPTV solution is applicable to Hotels, Guest Houses, Cruise Ships, and Corporate Organizations that require hospitality services. TV Channels can be fully customizable per guest or group of guests with remote access for monitoring and maintenance of the IPTV system.

ANTIK Hospitality IPTV

ANTIK Hospitality IPTV Management brings you an easy-to-use tool to seamlessly connect your interactive TV to your property management system (PMS).

The Hospitality IPTV Management comprises several components – Content Management System, IPTV (Channel) Management System, VOD System and Reception Interaction System which can be exchanged by 3rd party Property Management System Connector.

The Content Management System allows to define and configure the design of the IPTV Guest interface. A user friendly interface makes it easy for the administrator to incorporate hotel visual identity ingot guest interface. It allows to define which features to be offered in the menu. change icon design or hotel services offering. There is no knowledge of programming required to operate the system.

ANTIK Hospitality IPTV System can also be  connected to property management system through its PMS Connector (API) that contains functions for connecting these two  systems. This API provides an easy and fully-automated communication between the two systems and allows to connect ANTIK system to any 3rd party SW. There is specific ANTIK Connector available to interface to Fidelio/Opera PMS.

The installation of the Hospitality IPTV system is very simple. It allows you to:
•    Modify the basic settings such as the language or currency, define menu items and your own visual design
•    Create list of the hotel rooms and define parameters (number of rooms, number of beds, type of room, etc.)
•    Connect set-top boxes to the network, assign them to the a specific room in the system which automatically adds them to the Hospitality
•    Provides reception with web-tool to setup IPTV for each guest during check-in/check-out procedure, manage messaging to guest rooms, receive/manage guest orders coming from rooms
•    Execute automated data exchange with PMS to ensure correct guest data to be present in Hospitality IPTV System, to activate TV-set and welcome message before guest enters the room for the first time,  to exchange guest orders and billing information and a lot more
•    Setup channel, and channel sources, channel packages, EPG information using ANTIK IPTV Management System

Right after the installation you can make use of the advantages of the Hospitality IPTV. Your hotel guests can order food, drinks or other services provided by the hotel (wellness, massage, etc.), view his/ her hotel bill or get useful information about historical sights or leisure time activities. The administrator is able to modify the design and the menu of the system, edit the guest list, room parameters, list of available services, set-top boxes or hotel bills. The hotel guests can be informed about the hotel discounts or any special offers via messages or short videos that will be displayed on the screen at guests´ room.
The Hospitality gives you a  win-win situation – your guests will receive much more options for in-room entertainment and you get extensive opportunity to monetize the TV usage.

Dashboard

The Hospitality menu is displayed on the left side of the screen meanwhile, right side contains solved and unsolved guest requests. The icons, that will appear right after your log in, allow you to add a new guest or view the guest list, the available rooms, new orders or new messages. You can also see the statistics showing the  number of accommodated guests, the number of received orders in the last 30 days and the number of accepted orders in the last 30 days.

Guests

The icon GUESTS allows you to view the guest list and information regarding check-in,  check-out  and room. The information about guests is also visible here (name, ID card number and country). Notes (VIP guest, special diet, etc.) can be put in the Description box.

Rooms

The room list contains all the important information and details about the rooms: the MAC address of each set-top box, the type of room, the number of beds, and the room phone number. All this information can be modified and updated when needed.

STB

Clicking on the STB icon will display the information about those set-top boxes that are connected to the network, name of the set-top box, room number, serial number, IP address, MAC address and description.

Orders

The item ORDERS contains all orders created by the hotel guests (food order, taxi, wake up order, etc.) and allows an easy managment. The orders can be accepted, resolved or canceled quickly. The last 20 solved and unsolved orders are displayed on the right side of the screen.

Billing

The hotel bills can be viewed after clicking on the icon BILLING. The Hotel bill contains the information about the guest´s name, room number, list of  services and orders together with its price and the total price forstay in the hotel.

CMS

The CMS (Content Management System) is used to create a menu on the TV screen that will be displayed at the hotel rooms. The CMS makes is a fast and easy to create icons and items, change the color and the type of font and the background and add and move the hotel logo as desired. You can also create descriptions of historical sights or leisure-time activities in the close proximity to the hotel or add an interactive map or a short video introducing the hotel.

Messages

You can also send messages to the guests that will be displayed on the TV screen at their room.  The system allows you to send private messages or predefined messages to a certain group of guests or mail merge. After reading a message by the guest the message icon will be changed and the time when the message was read will be displayed.

High Speed Internet Access for Hotels

High Speed Internet Access for Hotels

Technologies to make accessing the internet more convenient and easy for everyone

High speed non-stop internet being one of the most critical for hotel guests these days requires special attention of hotel management. To assure high quality of internet  service it is a must for a hotel to build on secured and reliable network equipment, professional software and full operation support already implemented in hotels all over the world. Let us introduce the complete solution including everything from equipment to front office interface. All in one Hospitality IPTV package.

Take advantage of Antik End-to-End Hospitality IPTV System and upgrade your hotel, hospital, apartment complex or cruise ship.

Entertainment, x-sell opportunities and guest services for hospitality business include crystal clear HD TV channels reception, fully customizable guest services user interface on your screen including food order, modern on-demand movies, TV archive, internet services access as well as guest mediaplayer, local touristic information service and many more. Intuitive reception interface for guest requests management, quick setup in hotel of any size for standalone operation or full integration with property management systems is a must to try combined with Antik HSIA solution.

KEY FEATURES

  •  intelligent bandwidth management
  •  configuration to allow single internet connection from guest`s check-in to his check-out
  •  access to all types of VPNs
  •  upgrade from free internet limited speed to paid high speed services
  •  integration with Digital Signage solution to push hotel promotions and info
  •  customized welcome page design
  •  integration with other hotel front office systems and major IPTV solutions
  •  built in NOC (Network Operation Center)

No need to employ the third party and outsource the administration of internet access management. With Antik HSIA solution hotel can manage the system on its own from the web interface. That means no more additional expenditure. Moreover, option of choosing distinctive features is there for every property to meet individual requirements.

Other features

Wall Garden Configuration

* self customization of login page (frame login + hotel website)
* possibility to set multiple zones and their authentication type

User Policy

* setting service plan
* creating bandwidth limit for all users with the same user ID or each individual user
* keeping or deleting  configuration settings when guest disconnects or checks out

Administration

Hotel can easily add, browse, edit, delete user with module configuration and define the level of access and function for each of them.

Service Plan

* assigning code separation for different type of users – different internet services packaging (in room, on demand, batch card, business center, special offer…)
* setting active or inactive option
* auto disconnect, bandwidth limit
* special offer plans

Operation

* Batch Cards – creating user group and conference packages, setting multiple user login to 1 user ID, setting bandwidth or schedule
* Print to Business Center – receiving print orders directly from guests.

Network

HSIA solution enables to manage zones and restrict user settings for respective zones e.g. conference zone, rooms. Setting of different charge policies for each zone is then in hands of hotel management.

Reporting

* investigating log in problems
* users online status report,  users detail access report
* revenue report
* bandwith statistics report

Network Operation Centre (NOC)

Online status – information about users, connection and bandwidth usage is evaluated through special statistical tool and resulting in preview of real time utilization of multi-core CPUs, LAN Ports, Memory & hard disk.

NOC is accessed locally remotely so directory page enables to manage properties easily. Reports are provided for hotel staff to assist guests.

When fault in device is indicated by red mark system will alert support staff.

A special tool generates statistics of online users and bandwidth usage – average values per hour, day or week.

BASIC CONNECT

Basic Connect 200

> Software License for 1 year and Server for max 300 concurrent devices
> Bandwidth < 100 Mbps > Software maintenance and email support for 1 year
> 24×7 Phone Support & Hardware 1-1 Replacement
> 24×7 Phone Support & Server 1-1 free hardware replacement
for 1 year

Basic Connect 1000

> Software License for 1 Year and Server for up to 1000 concurrent devices
> Bandwidth < 300 Mbps > Software maintenance and email support for 1 year
> 24×7 Phone Support & Hardware 1-1 Replacement
> 24×7 Phone Support & Server 1-1 free hardware replacement for 1 year – optional

Basic Connect 2000

> Software License for 1 Year and Server for up to 2000 concurrent devices
> Bandwidth < 1Gbps > Software maintenance and email support for 1 year
> 24×7 Phone Support & Hardware 1-1 Replacement
> 24×7 Phone Support & Server 1-1 free hardware replacement for 1 year – optional

ADVANCED CONNECT

> Business Center Suite
> VLAN Room Port Mapping and Zone Control (required with IPTV and multiple property implementation).  Support Port Based Billing
> Post Paid Billing with Internet Package Selection and Upgrade
> Event and Conference Package Support
> Mobile Devices Login Screen and Special Mobile Policies Support
> Public IP Address Distribution Options for Universal VPN Support

Hardware Equipment

All hardware items are fitted to specific hotel conditions and features are catered to hotel and public network requirements. The solution includes managed switches (l2 + L3, Fiber switches), wireless access points, antennas, bandwidth bonding appliances as well as uninterrupted power supply. All cost effective, reliable and proven by many clients all over the world.

After sales support includes active online consultation, 24×7 monitoring alert, guest helpdesk and call centre services.

Recommendations for server specification vary with size and type of place as well as number of guests or users.

ANTIK Hotel App

ANTIK Hotel App

Antik Hotel App brings all hotel services directly in smartphones or tablets of your guests

Immediate response to all requests of your guests to make sure they are comfortable, without appearing invasive and compromising their enjoyment of their stay is a must. Earn your bonus in the form of increased customer engagement and revenue growth!

KEY FEATURES

  •  Mass messages
  •  Orders
  •  Reception services
  •  Live chat
  •  Feedback
  •  Social networks
  •  After stay promotio
  •  Language selection
  •  Staff efficiency

ANTIK Technology
Mass messages
Forget about leaflets! Address your guests with your current offer with use of mass messages. Thanks to notifications, your offer will not be overlooked anymore.

Reservations
Earn more sales by allowing to order your services and products via mobile application.

Introduction of the hotel before guests‘ arrival
Do you have guests’ details from booking engines? Create and send them an access to the application so they can browse your offerings even before arrival.

Live chat
Contact some of your guests with a specific message with live chat. Solve their problems and handle their inquiries regardless of their current position.

ANTIK Technology

Hotel feedback
Gain feedback on various hotel areas such as staff quality or cleanliness. Besides rating reviews, you will receive wordy comments full of guest’s remarks.

Social networks promotion
Promote your social media profiles and ensure the influx of new fans! Shares of your guests will help you increase your visibility among their friends.

Communication with guests after stay
You can send offers and other information to your guests even after their check-out. This way, you can ensure they will come back again!

ANTIK Technology

Easy-to-use administration
Administration allows you to accommodate a guest and give her the access to the application. Besides, you have the summary of all reservations, chat debates, reviews and options. You will master the administration in less than 10 minutes.

Operation on our servers
Application and administration run on our servers, so you don’t have to install any software to your computers. All you need is the Internet connection, login and password.

Language selection
Application for the guest can be in all languages you will choose. Current languages in the administration are English, German and Slovak.

Efficiency of your staff
Each inquiry is directed to the most appropriate department, so you can respond faster. Increase the satisfaction of your guests by speeding up your processes.

Education
We provide manuals, video tutorials, consultations and blog to teach you use the application as good as possible. We also prepare the Academy and sundry eBooks.

Each guest will know about the application
Guests receive a Welcome note during her check in in their preferred language. They can find information about the application and download possibilities.

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